"We want to make clear at this time we believe the root cause of this outage was a faulty configuration change.
“Our services are now back online and we’re actively working to fully return them to regular operations," said Mr Janardhan. More than 30,000 Instagram users also had similar complaints, with 51 per cent relating to the app, 26 per cent the server connection and 23 per cent the website. Another 28 per cent cited the server connection and 28 per cent raised issues with sending messages. More than 75,000 complained about WhatsApp, with 43 per cent reporting issues with its app. Some 72 per cent of complaints cited issues with the website, while others were linked to issues with the server connection and the app. Data on the web service monitoring platform DownDetector showed almost 50,000 people had reported the outages on Facebook by just after 5pm.
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